As the products purchased from this site are primarily digital in nature and therefore once downloaded cannot be physically returned our refund policy is based upon the laws of Australia for goods of a non-tangible nature. We abide by the ACCC rules regarding providing goods and services that are fit for a particular purpose and our systems have been designed to deliver this.
To be eligible for a refund, you must contact us immediately after your purchase. At this time we reserve the right to refuse a refund if the management feel the purpose of the refund is to simply procure the goods and services of this website for free.
Should you contact us within 30 days of your purchase we will assess your refund claim and advise you in writing of our decision. If your refund is approved then we refund your purchase in the same manner as payment was received. Should that not be possible due to technical limitations, we reserve the right to issue you with a cheque (check) and post it to your address on your profile. The refund process may take up to another 30 days upon granting of the refund, so please allow the accounting process to occur.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at our support desk.
Credit Card Chargebacks
All credit card chargebacks will be rejected immediately and any client creating a chargeback without contacting us first will have all access plus goods and services supplied withdrawn. Any fees that are caused by the unauthorised chargeback will then be charged to the client as well as any additional debt servicing charges.
Sale items (if applicable)
Only regular priced items may be eligible for a refund, unfortunately sale items cannot be refunded.
If a physical item is purchased and if authorized by our support team to return your product, you should mail your product to: 71A Jonson St, 2481 Byron Bay NSW Australia 2481.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your physical replacement product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our refund policy process is really quite simple.
- Contact our support desk first.
- Discuss your situation
- A resolution will be offered – this could be a replacement, refund or other decision